FAQs

For Patients

What is Diabetes?

Diabetes is a chronic condition where your body has excess sugar levels either because you are not producing enough Insulin or you can’t use Insulin as well as you should. Factors contributing to the development of diabetes include but are not limited to obesity, a sedentary lifestyle, pregnancy, hormonal imbalance, or certain medications. 

What is Healea?

Healea is a comprehensive diabetes management app that allows you to take control of your diabetes and manage it better. The better diabetes is managed, the fewer chances of developing complications. We want to help people like you to live a healthy and complication-free life where you can enjoy more time with your family instead of worrying about complications. 

How is Healea different from other diabetes management apps?

Healea is built in collaboration with end users like you and keeping in mind your and your healthcare expectations of apps like intuitiveness and personalisation while allowing better management of chronic conditions. We use AI capabilities such as natural language processing and computer vision to give you detailed insights and information while giving you a personalised experience and an end-user-friendly simple interface. 

Who is the app for?

Healea has been designed mainly for people with Type 2 Diabetes to help them achieve better disease management and control. With its intuitive design and advanced AI capabilities, the app allows insightful and simple picturization of your progress and real-time communication with doctors.

Is the app available outside of Australia and in other languages?

The app is currently made available for residents of Australia and in the English language. We plan to roll the app out in other countries and languages.

Do I have to pay for it?

We are giving a free 3-month of premium subscription for you to start off with. 


And, hey, after 3 months, you only pay AUD 4-6/month depending on the subscription model to use the premium features 🤗. Free features remain free forever. 

How does the app work?
It’s simple! Once you download the app from App Store or Google Play, you will be required to sign up using your email id and a password. You will initially complete a preliminary questionnaire about your height, weight, and medication history for us to provide customised care. 

When you join Healea, you will create your personalized avatar helping you out throughout your journey. And you get tips, advice, and information along the way to better navigate the app. 
Can I add my doctor to my app?

Yes, of course! You can select your doctor from the list or simply create a portfolio of your doctor and send them a request to see your activity and progress. They can, in real-time, monitor your progress and advise you on diet and exercise management. 

Can I share my reports with my doctor?

Definitely, Yes! You can allow your doctor to view your lab results in the app, or you can simply generate a pdf for your doctor. Your doctor has access to a portal where they can see your activity and results.

Is there a web app for Healea?

Yes, we have a web app, but it’s only for healthcare providers. They can log in from the web app and see your diabetes management journey. 

What if I change my phone?

We all change our phones, and we understand this. Make sure to log out from your old phone and just download the app and sign in from your registered username with your new phone, and access all your previous data and progress back. 

What am I getting out of the app?

Healea is designed to support you in your journey to managing diabetes. Diabetes, as we all know, is better managed when you have support readily available at your fingertip. Better management of your diabetes allows for a healthy and complication-free life. Through Healea, you get access to:


- A community of people with diabetes who would like to connect, share tips, and discuss ideas together for better management. 

- Evidence-based resources, strategies, tips, and advice to help you understand more about diabetes and how to control it. 

- Conversational and personalized AI avatars who would guide you at every step of your journey. 

- Integration with your smart glucometers and your favourite smartwatches. 

- Voice or test reminders so you never miss out on any important date and medication. 

- Exercise and diet coach to choose the right set of exercises and food to help you better control your calorie intake and promote an active lifestyle. 

- Real-time communication and information exchange between you and your doctor, so you are on top of your control journey. 

What information is collected during the sign up process?

We ask for your personal information to personalise your experience! Rest assured, we know your data's importance, so we keep your information secure and confidential. 

How is the collected data managed?

We follow strict privacy protocols to safeguard your information. You can view our privacy policy in your app to see how your data is collected and managed. Once you sign up for the app, we explain how and what information we collect and how it is stored and managed. If you have any questions about data and privacy, email us at: support@healea.life.

Why do we ask for email verification?

As per industry practice, we confirm your email is legitimate, and it is not a bot we are dealing with!

How do I report issues or any glitches?

We are available 24x7 and would love to hear from you and support you whenever required! Please write to us at support@healea.life or go to 'Contact Us' page on our website and fill out the form. We will get in touch with you ASAP!

For Providers

What is the Healea web app?

Healea web app is designed for you to manage your patient's diabetic journey better. Through the web component of the app, you can add and manage goals and action plans for your patient so they can manage their diabetes better. 

What are my patients getting out of the Healea?

Through the mobile component of the Healea, they get access to:


- A community of diabetics they can connect to, share tips, and discuss ideas together for better management. 

- Evidence-based resources, strategies, tips, and advice to help them understand more about diabetes and how to control it. 

- Conversational and personalized AI avatars which would guide them at every step of their journey. 

- Integration with their smart glucometers and favourite smartwatches. 

- Voice or test reminders so they never miss out on any important date and medication. 

- Exercise and diet coach to choose the right set of exercise and food to help them better control their calorie intake and promote an active lifestyle. 

- Real-time communication and information exchange between care providers and patients so they are on top of their control journey. 

Can I add unlimited patients through the web portal?

Yes, absolutely, you can! You can add multiple patients and manage their diabetic care. 

Can two or more doctors add the same patient?

Definitely! Healea's functionality allows multiple doctors, including GPs, specialists, allied health, and nutritionists, to add the same patient to provide holistic care. 

Can I see my patients' daily progress?

Of course! You stay on top of their progress. Healea's web portal has a user-friendly and easy-to-understand layout where you can monitor your patient's daily, weekly, and monthly progress and do much more. 

Can I download my patients' results and progress reports?

Yes, you can. Healea's web portal lets you download your patients' progress reports and results in a readable pdf format. 

Can I see my patient's diabetic diary notes?

Definitely, you can. Whatever notes they put in for the day will be visible to you so that you have a better understanding of your patients. 

How do I add a patient?

Once you are registered on the Healea web portal, simply click the 'Add New' button in the upper right-hand corner and enter the details of your patients to invite them to join Healea. 

What happens once I invite a patient to join through the web portal?

Your patients receive an email or a phone link to accept the invitation to join Healea! Once they join, you can see them in your dashboard and manage their progress.

How do I delete a patient from my dashboard if they are no longer a patient of mine?

It's simple. Just 'Unlink' the patient who is no longer with you, and it's done. You will not be able to manage them or see their progress. 

Is the Healea web portal integrated with my practice management system?

Unfortunately, at this stage, it is not! However, we are in talks with practice management softwares and plan to launch this feature in the next version. 

Do I have to pay to use the Healea web portal?

No, Healea web portal is free to use for healthcare providers. 

What information is collected during the sign-up process?

We only ask for information that can personalise your experience! Rest assured, we know your data's importance, so we keep your information secure and confidential. 

How is the collected data managed?

We follow strict privacy protocols to safeguard your information. You can view our privacy policy on our website to see how your data is collected and managed. If you have any questions about data and privacy, shoot us an email at: support@healea.life

Why do we ask for email verification?

As per industry practice, we confirm your email is legitimate, and it is not a bot we are dealing with!

How do I report issues or any glitches?

We are available 24x7 and would love to hear from you and support you whenever required! Please write to us at support@healea.life or go to 'Contact Us' page on our website and fill out the form. We will get in touch with you ASAP!

Diabetes and Emergency Support Contacts

List of Emergency Contacts

Healea is not designed to help you in case of emergency, like Diabetic Ketoacidosis. In case of emergency, please dial 000 or contact your healthcare provider straight away. 

List of Organisation with Support for Diabetes

Diabetes Australia


Diabetes Australia is the national body for people affected by all types of diabetes and those at risk and is committed to reducing the impact of diabetes working in partnership with consumers, health professionals and researchers. 


Website: https://www.diabetesaustralia.com.au/


Diabetes Victoria


Diabetes Victoria supports, empower and campaign for all Victorians affected by diabetes. Diabetes Victoria is a membership-based organisation that provides diabetes education, awareness activities and research assistance covering type 1, type 2 and gestational diabetes for people living with and/or at risk of diabetes, their families, carers, and health professionals.


Website: https://www.diabetesvic.org.au/


Diabetes NSW and ACT


Diabetes NSW & ACT is dedicated to helping people living with or at risk of diabetes, their families, friends and carers. Our priority is the health and wellbeing of our community, and we provide programs, services and information to help everyone affected by diabetes to live their best lives.


Website: https://diabetesnsw.com.au


Diabetes Queensland


Diabetes Queensland is the peak body for people with diabetes in Queensland, providing a powerful voice for people living with or at risk of diabetes. We are committed to improving the lives of people living with all types of diabetes and those who may be at risk of developing the condition. We are a trusted and responsive source of information, support, and education for Queensland’s diabetes community.


Website: https://www.diabetesqld.org.au/


Diabetes Western Australia


Diabetes Western Australia supports people living with or affected by diabetes and suffering from related chronic conditions through undertaking activities directly or through financial support of other organisations with similar goals. We work in the community to educate, inform and support people at risk of, living with and affected by diabetes.


Website: https://www.diabeteswa.com.au/


Diabets SA


Diabetes SA is a not-for-profit member-based association.Our mission is to educate, advocate, support and fund research to provide better outcomes for people living with diabetes.Our vision is to empower people to live well with diabetes and raise awareness for those at risk of diabetes in South Australia.

Website: https://www.diabetessa.com.au/


Diabetes Tasmania


Diabetes Tasmania is the peak body in Tasmania for diabetes information and services. Our Purpose is to work with our community to prevent and reduce the impact of Diabetes. 


Website: https://diabetestas.org.au/